Travel photo blog

Rule 240 is the most misunderstood rule in the airline business. That’s what airline guru Terry Trippler told me a decade ago. And it’s never been truer than it is today.

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Sometimes a little bit of courtesy, communication and a bit of luck can make a big difference when you’re stuck at the airport.

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Half of Julie Liening’s airline seat is missing. An extra-large passenger is sitting in it, forcing her to lean into the aisle or sit on the passenger’s lap. Not a comfortable way to fly, nor, for that matter a safe way to fly. But when she asks her airline for compensation, she’s turned down. What’s next?

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