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Wed
21
Nov '07

A missed connection to Hawaii

Part of admin's adventure in Destinations

On her way from Dallas to Kauai, Marlene Kelley lands in Phoenix to find that her connecting flight to Hawaii has already left. But no one notified her about the schedule change, and now she and her husband are sent to Los Angeles to catch another flight to the islands. What does her airline and travel agent owe her for the runaround — specifically for the night she had to spend at an LAX hotel?

More: continued here

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